Shipping, Returns & Payments
Shipping
- We provide free shipping for all domestic orders.
- We take a minimum of 7-15 days to ship the order.
Tracking
Once your order is shipped, our shipping partners will send you the shipping company details along with the tracking details for your order via email and text. The package can then be directly tracked on the shipping company’s website by entering the tracking details provided.
Non Availability on Delivery
Our delivery partners will return the product to us if unreceived at your address. Please provide the complete and accurate shipping address including postal/ zip code and a mobile number. This will help us in delivering your order faster. In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name, address or contact number) any extra cost towards re-delivery shall be borne by the user placing the order.
International Orders
For information pertaining to orders placed for delivery outside of India please write us to ulikeportal@gmail.com or call/whatsapp 7042525639
Return
- As a policy, we do not offer returns or exchanges on products which are delivered in perfect condition as per the order placed.
- Orders can not be cancelled once shipped.
- In exceptional cases, if the product is wrongfully delivered (product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect then we are open to re-fulfilling your order by providing you a replacement for a time period up till one week from your purchase. Alternatively, we can offer you a store credit that can be redeemed within three months of your purchase.
- Custom made orders cannot be exchanged or returned.
- In case you have received a damaged/ defective product, please write to us at ulikeportal@gmail.com with your order number and pictures within 24 hours of receiving the product. Our team will reach out to you and arrange for a pick-up of the damaged product. Upon receiving the product in our warehouse, we will process a replacement. In case we are unable to offer you a product replacement, we shall extend a store credit to you, redeemable for anything on the website or at our stores. Please note that all products sent back to us for replacement must be in their individual original packaging.
Modes of Payment
- We accept all major debit and credit cards (including Mastercard, Visa & American Express) along with netbanking options.
- We do not provide COD.